Last updated: 1 August 2026 This document contains:
Nothing in these terms excludes, restricts or modifies any right, guarantee, warranty or remedy that cannot lawfully be excluded, restricted or modified under applicable law, including the Australian Consumer Law.
The website at swimpro.com and the SwimPro products and services are operated and supplied by SwimPro International Pty Ltd (ABN 82 155 051 559, ACN 155 051 559), an Australian private company registered for GST, with its principal business location in New South Wales 2290, Australia (referred to as SwimPro, we, us or our).
These terms apply to your access to and use of the SwimPro website, mobile and desktop applications, software, camera systems, streamCORE products, iQLab products, accessories, documentation, support and related products or services (together, the Services). By accessing or using the Services, creating an account, downloading software, or placing an order, you agree to these terms. If you use the Services for an organisation, you confirm that you have authority to bind that organisation. If a quotation, order confirmation, licence, warranty, reseller agreement or other written agreement issued or signed by SwimPro contains different terms, that document will prevail to the extent of the inconsistency. You must be at least 18 years old, or have the consent and supervision of a parent or legal guardian, to enter into a purchase contract.
We take reasonable care to describe products, compatibility, specifications, prices, availability, delivery estimates and images accurately. Images are illustrative and colours, finishes, packaging, accessories and specifications may vary where this does not materially reduce the product’s function or quality. We may correct genuine errors, update specifications, limit quantities, withdraw products or reject an order before acceptance. If we cancel an order after payment, we will refund the amount paid for the cancelled item. Nothing in this section limits rights arising from misleading representations or other non-excludable laws.
Submitting an order is an offer to purchase. An automated acknowledgement confirms receipt but does not necessarily mean that we have accepted the order. A binding sales contract is formed when we issue an order confirmation, accept payment, dispatch the goods, or otherwise expressly accept the order. We may request identity, payment, shipping, fraud-prevention or export-compliance information before accepting an order. We may refuse or cancel an order where information is incomplete or inaccurate, payment is not authorised, stock is unavailable, pricing is materially incorrect, delivery is not reasonably possible, or the transaction may breach law or sanctions. Any refund will be made to the original payment method where reasonably possible.
Prices are shown in the currency indicated at checkout or in the applicable quotation. Unless stated otherwise, prices exclude freight, insurance, customs duties, tariffs, import VAT or GST, brokerage, clearance charges and other destination-country taxes or fees. For international orders, the customer is the importer of record unless SwimPro expressly agrees otherwise in writing. The customer is responsible for confirming local import requirements, obtaining permits and paying destination charges. Customs delays are outside our reasonable control. Any duty or tax estimate supplied by SwimPro is indicative only and is not tax or customs advice.
Payment must be made using an accepted method and in accordance with the checkout or quotation terms. You authorise SwimPro and its payment processors to charge the amounts shown. You must provide current and accurate billing information. We do not directly store full payment-card details when payment is handled by an independent payment processor. We provide a tax invoice to end-user customers where required. Contact us if you require a duplicate invoice.
Delivery dates are estimates unless we expressly agree in writing that a date is guaranteed. We are not responsible for delay caused by customs, carriers, supply interruption, natural events, industrial action, government action, conflict, epidemic, network failure or another circumstance beyond our reasonable control, but we will take reasonable steps to keep you informed and mitigate the delay. Unless a quotation or order confirmation states an applicable Incoterm or different delivery term, title passes when SwimPro receives full payment. Risk passes on delivery to the address nominated by the customer or, where permitted by applicable law and clearly stated at purchase, when the goods are handed to the carrier. Any mandatory consumer right concerning delivery or risk continues to apply. Please inspect deliveries promptly. Notify us as soon as reasonably possible if an item is missing, incorrect, damaged in transit or appears unsafe, and retain the packaging and evidence reasonably required to assess the issue. A failure to notify us promptly does not remove a right that cannot lawfully be excluded.
Returns require prior authorisation and must follow the instructions provided by SwimPro. Unless we publish or agree to a change-of-mind return policy, we are not required to accept a return merely because a customer changes their mind. Approved change-of-mind returns may be subject to the goods being complete, unused, undamaged and in original packaging, and to reasonable return freight and restocking costs disclosed before the return is accepted. This section does not apply to faulty, unsafe, misdescribed or non-conforming products where a statutory remedy is available. Customers in jurisdictions that provide mandatory cancellation or cooling-off rights retain those rights.
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies. For a major failure with goods, a consumer may be entitled to reject the goods and choose a refund or replacement, or retain the goods and recover compensation for the reduction in value. For a major failure with services, a consumer may cancel the service contract and obtain a refund for the unused portion, or recover compensation for the reduction in value. Other remedies may apply for reasonably foreseeable loss or damage. Any express SwimPro manufacturer’s warranty is additional to, and does not replace, mandatory consumer rights. Warranty details, duration, exclusions and claim procedures supplied with a product or order form part of these terms. Unless prohibited by law, a voluntary warranty may exclude damage caused by accident, misuse, incorrect installation, unauthorised modification or repair, incompatible third-party equipment, failure to follow instructions, chemical exposure beyond published specifications, abnormal electrical supply, ordinary wear, cosmetic damage that does not affect operation, or use outside published environmental and water-depth limits. To request support or a remedy, contact support@swimpro.com.au with proof of purchase, the product serial number where applicable, and a description of the problem. Do not return equipment until return instructions have been issued. Consumers outside Australia may also have mandatory rights under the law of their place of residence. These terms do not limit those rights where they apply despite a choice-of-law clause.
You must install, operate, charge, power, transport and maintain SwimPro equipment in accordance with current instructions, safety information and product specifications. Inspect cables, seals, mounts, power supplies and other safety-critical components before use. Stop using equipment that is damaged, leaking, overheating, electrically unsafe or otherwise appears unsafe. SwimPro products are coaching and video-analysis tools. They are not life-saving, medical, surveillance-security or emergency-response devices. Users remain responsible for pool safety, supervision, electrical safety, mounting, local facility rules and compliance with applicable laws.
The customer controls when and where SwimPro cameras are used and is responsible for the recordings it creates. Before recording, livestreaming, analysing, storing or sharing video, audio, names, performance data or other information about swimmers, staff, spectators or visitors, the customer must:
SwimPro does not acquire ownership of customer recordings. If a customer voluntarily sends recordings or diagnostic information to SwimPro for support, testing or another requested service, the customer authorises SwimPro to process that material only as reasonably required to provide the requested service, comply with law and protect the Services.
Subject to these terms and any applicable App Store terms, SwimPro grants the authorised user a limited, non-exclusive, non-transferable and revocable licence to install and use SwimPro software with compatible SwimPro products for the user’s internal coaching, training, analysis or other permitted purpose. Except where law permits otherwise, you must not copy, sell, rent, sublicense, distribute, reverse engineer, decompile, circumvent technical protections, extract source code, create derivative works, or use the software to develop a competing product. You may make backup copies where permitted by law. Software, operating systems and third-party services may change. We may provide updates for security, compatibility, reliability or functionality. Some updates may be required for continued use. We do not promise that every legacy device, third-party platform or operating-system version will remain supported indefinitely, but this does not limit any mandatory guarantee or express written support commitment.
You are responsible for information submitted through your account and for maintaining the confidentiality of access credentials. Notify us promptly of suspected unauthorised access. You must not share credentials in a way that defeats licensed-user limits, impersonate another person or interfere with account security.
SwimPro wireless systems may be supplied with preconfigured credentials so compatible components connect on delivery. As a security and privacy best practice, customers should change the router administrator password and, where supported, use a MAC-address allowlist that includes every SwimPro camera and approved viewing device. Changing Wi-Fi credentials or access controls can disconnect equipment; confirm all required devices remain authorised.
You retain ownership of content you submit, upload or make available through the Services. You are responsible for that content and confirm that you have all rights, permissions and consents needed to use it and to authorise the processing required to provide the Services. Where content is transmitted to SwimPro, you grant us a limited, worldwide, non-exclusive licence to host, copy, process, display and transmit it only as reasonably necessary to operate, secure, support and improve the Services, fulfil your instructions, enforce these terms or comply with law. This licence ends when the content is deleted from our systems, subject to reasonable backups, legal retention and de-identified information.
You must not use the Services to:
We may investigate suspected misuse and may restrict access where reasonably necessary to protect users, SwimPro or third parties, or to comply with law.
SwimPro and its licensors own the Services, website content, software, documentation, designs, trade marks, logos and associated intellectual-property rights, excluding user content. No right is granted except the limited rights expressly stated in these terms. Third-party names and marks belong to their respective owners.
The Services may interoperate with or link to App Stores, payment processors, carriers, analytics providers, video platforms, networks, devices or websites operated by third parties. Their separate terms and privacy practices may apply. SwimPro does not control third-party services and is not responsible for them, except to the extent responsibility cannot lawfully be excluded.
We aim to provide reliable Services but do not guarantee uninterrupted or error-free availability. Maintenance, security events, internet or Wi-Fi conditions, third-party platforms and device configuration may affect performance. We may modify or discontinue a feature or product, subject to any contract, warranty and mandatory law.
To the maximum extent permitted by law, and except for an express written warranty or non-excludable guarantee, the Services are provided on an “as available” basis. We do not warrant that every product or feature will suit every facility, network, workflow or purpose. Customers must assess compatibility, viewing coverage, connectivity, storage, consent and safety requirements for their intended use. No statement in these terms excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence where it cannot lawfully be excluded, or any other liability that law prohibits us from excluding.
To the maximum extent permitted by law, SwimPro is not liable for indirect, incidental, special or consequential loss; loss of profit, revenue, opportunity, goodwill or anticipated savings; or loss, corruption or unauthorised disclosure of data, arising from the Services, even if the possibility was known. Where liability may lawfully be limited, SwimPro’s aggregate liability arising from a claim is limited, at our option where permitted, to one or more of the following: repair or replacement of the affected goods; supply of equivalent goods; payment of the cost of repair or replacement; re-supply of the affected services; payment of the cost of having the services supplied again; or the amount paid for the affected product or service. These limitations apply only to the extent they are fair, reasonable and enforceable under the law applicable to the customer. They do not restrict mandatory consumer remedies.
If you use the Services for business purposes, you are responsible for your configuration, network, facility, staff, notices, consents, recording practices and compliance with law. To the extent permitted by law, you indemnify SwimPro against third-party claims and reasonable losses caused by your unlawful recording or sharing, infringement of third-party rights, misuse of the Services, or material breach of these terms. This indemnity is reduced to the extent that SwimPro caused or contributed to the loss. This section does not apply to a consumer to the extent it would be unfair, unlawful or inconsistent with mandatory rights.
You must comply with applicable Australian and international export-control, customs, anti-bribery and economic-sanctions laws. You must not export, re-export, transfer or use the Services in a prohibited destination, for a prohibited end use, or by or for a restricted party. We may refuse, suspend or cancel a transaction where reasonably necessary for compliance, and will refund amounts paid for an unfulfilled order unless law prohibits the refund.
You may stop using the Services at any time. We may suspend or terminate access where you materially breach these terms, create a security or legal risk, fail to pay an amount due, or use the Services unlawfully. Where reasonable, we will give notice and an opportunity to remedy the breach. Provisions that by nature should survive termination—including ownership, payment obligations, disclaimers, limitations, indemnities and dispute provisions—continue to apply.
Please contact us first so that we can try to resolve a concern promptly and in good faith. These terms are governed by the laws of New South Wales and the Commonwealth of Australia. Subject to mandatory law, the courts of New South Wales, Australia have non-exclusive jurisdiction. If you are a consumer, you retain the benefit of mandatory protections and any right to bring a claim in another competent forum that cannot validly be waived. Nothing in this section requires a consumer to arbitrate, waive a class or representative remedy, or waive a jury or court right where such a requirement would be unlawful or unfair.
We may update these terms to reflect changes to the Services, business practices or law. The current version and effective date will be posted on the website. Material changes will apply prospectively and, where required, we will provide additional notice or obtain consent. Changes will not retrospectively remove an accrued right or remedy.
If a provision is invalid or unenforceable, it will be read down to the minimum extent necessary and the remaining provisions will continue. A failure to enforce a provision is not a waiver. You may not assign these terms without our written consent, but we may assign them as part of a bona fide corporate restructure, merger or sale, subject to applicable law. These terms and any documents incorporated by reference form the entire agreement concerning their subject matter, except for rights that cannot be excluded and representations that cannot lawfully be disclaimed.
This privacy policy explains how SwimPro collects, uses, stores and discloses personal information through its website, sales, support, applications and related Services. SwimPro is generally responsible for personal information collected directly through the website, store, sales and support channels. A club, school, federation, coach or other customer is generally responsible for deciding why and how it records and uses athlete footage or performance information. In that situation, privacy requests about customer-controlled recordings should normally be directed to that customer. SwimPro may act as a service provider or processor only where it receives such information to provide a requested service.
Depending on how you interact with us, we may collect:
Please do not send sensitive personal information or recordings unless they are reasonably necessary and you have authority to provide them.
We collect information directly from you when you browse, enquire, request a quote, place an order, register a product or account, contact support, subscribe to communications, complete a form, provide feedback or use an application. We may also receive information from your organisation, authorised reseller, payment processor, carrier, App Store, service provider, publicly available business source or another person acting with your authority.
We use personal information to:
Where the GDPR, UK GDPR or similar law applies, our legal bases may include performance of a contract, steps requested before a contract, compliance with legal obligations, legitimate interests that are not overridden by your rights, consent, and protection of vital or legal interests. You may withdraw consent at any time, without affecting prior lawful processing.
We and authorised service providers may use essential cookies, analytics, pixels, local storage and similar technologies for security, checkout, preferences, site operation, audience measurement and, where permitted, advertising. Non-essential technologies will be used only with any consent required by applicable law. You can use our cookie controls, browser settings and recognised opt-out mechanisms where available. Blocking some technologies may affect site functions.
We may disclose personal information to providers that help us operate the business, including hosting, e-commerce, payment, accounting, customer-support, communications, analytics, advertising, fraud-prevention, logistics, installation, repair and professional-adviser services. We may also disclose information to App Stores, authorised resellers or business partners where necessary for your transaction; to regulators, courts or law-enforcement bodies where required or authorised; and in connection with a genuine financing, restructure, merger or sale subject to appropriate confidentiality and privacy protections. We do not sell personal information for money. Some analytics or advertising activity may be treated as “sharing,” “targeted advertising” or a “sale” under certain privacy laws. Where applicable, we will provide the required notice and opt-out method.
SwimPro is based in Australia and serves customers internationally. Personal information may be processed in Australia and in countries where our customers and service providers operate, which may include the United States, the United Kingdom, countries in the European Economic Area and other locations relevant to delivery or support. Where required, we use reasonable safeguards for international transfers, such as contractual protections, transfer assessments, access controls or a recognised adequacy mechanism. Contact us for more information about safeguards relevant to your information.
We keep personal information only for as long as reasonably necessary for the purpose collected, including delivery, support, warranty, safety, security, accounting, tax, dispute and legal requirements. Retention depends on the type of record and applicable law. We then delete, destroy or de-identify information where reasonably practicable, subject to secure backup cycles and legal holds.
We use reasonable administrative, technical and physical safeguards appropriate to the nature of the information and risks involved. No internet transmission or storage system is completely secure. You are responsible for protecting your credentials, devices, local networks and customer-controlled recordings. Please contact us promptly if you suspect a security issue involving the Services.
Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about disclosure and international transfer. You may also have a right to opt out of targeted advertising, certain sharing or sales, and automated decision-making with legal or similarly significant effects. To exercise a right, contact support@swimpro.com.au. We may verify your identity and authority, and may refuse or limit a request where permitted by law. We will not unlawfully discriminate against you for exercising a privacy right. You may use an authorised agent where applicable, subject to verification. You can unsubscribe from marketing emails using the link in the message or by contacting us. We may still send non-marketing communications about orders, support, security or legal matters.
Our website and direct purchasing services are not directed to children. We do not knowingly collect personal information directly from children without appropriate authorisation. Organisations using SwimPro to record children are responsible for safeguarding, transparency, consent and lawful processing. If you believe a child has provided personal information to SwimPro improperly, contact us so we can investigate and take appropriate action.
Contact support@swimpro.com.au with the subject “Privacy” and describe your concern. We will acknowledge and investigate the complaint and respond within a reasonable period. If you are not satisfied, you may complain to the privacy or data-protection authority in your jurisdiction. In Australia, this may be the Office of the Australian Information Commissioner. Individuals in the EEA or United Kingdom may contact their local supervisory authority.
We may update this privacy policy when our information-handling practices or legal obligations change. We will post the updated version and effective date on the website and provide additional notice where required. We encourage you to review this page periodically.
Privacy Contact — SwimPro International Pty Ltd Email: support@swimpro.com.au Telephone: +61 2 4942 5124 Contact form: https://swimpro.com/contact/ Principal business location: NSW 2290, Australia
Every SwimPro camera includes a 10m/30ft cable.
Add up to 2 x 10m/30ft extension cables to make a total of 30m/90ft of cable.
Wireless transmission and video reliability cannot be guaranteed, as wireless performance varies by venue and depends on available bandwidth.
Every SwimPro camera includes a 10m cable (+10m cable extensions can be purchased seperately) as a reliable backup for consistent connectivity when needed.
